1. The cost of each CHSW Raise a smile Lottery (CHSW Lottery) ticket is £1. Tickets may be purchased on either a regular play basis or a one-off play basis. All lottery sales are final and non-refundable

2. A monthly regular play subscription costs £4.34. The CHSW lottery is a weekly draw so there are 52 draws per year, £52 divided by 12 months gives equal monthly payments of £4.34

3. There is a maximum purchase of five (5) ticket numbers per weekly draw

4. Between April 2022 and March 2023, an average of 56p in every £1 went directly to fund care for children, young people and families. 9p was used to fund prizes and 35p covered the cost of running the lottery and the recruitment of new players. Based on the 2022/2023 financial year, the odds of winning the guaranteed weekly 1st prize of £1,000 is 1 in 16,629. The chances of winning any of the other 14 prizes is 1 in 1,187

5. CHSW Lottery tickets can be purchased through the CHSW website or online Lottery platform by regular play Direct Debit or by debit card payment only. One-off play tickets are available from CHSW Charity Shops. One-off play tickets purchased after Thursday 5pm will be entered in the following week's draw. Please note, in line with the Gambling Commission Regulations credit cards cannot be used for payment and will be rejected

6. Only persons aged 18 years or over and resident in Great Britain (England, Scotland or Wales) are eligible to enter the CHSW Lottery.

7. Entries sold to, bought by or on behalf of a person under the age of 18 will be exempt from the CHSW lottery and the cost of lottery tickets purchased will be returned in accordance with Gambling Commission regulations

8. CHSW may carry out any searches they feel appropriate to verify the age of ticket holders should there be any doubt

9. There are 14 weekly prizes of varying amounts. Lottery ticket numbers are drawn randomly, once a number is drawn it is removed from the draw, therefore it is not possible for one number to win more than one prize. Prizes are allocated in the order of prize value. Prizes are non-transferable. No prize alternatives or interest paid

10. Weekly winning numbers are published on the CHSW website or online Lottery platform. They are

11. Regular play winners will be notified by their preferred method of contact. Cheques will only be issued to the names and addresses held on the database and must be cashed within 6 months of the cheque date, after which CHSW will treat the prize as a donation

12. One-off play ticket winners will need to contact CHSW Lottery on 01271 313 311 where their tickets and details will be verified. (see clause 9). Once verified a cheque is sent by post. Winners must verify their details and claim their prize within six (6) months of the draw date, after which CHSW will treat the prize as a donation

13. CHSW Lottery gift vouchers

• • CHSW Lottery gift vouchers can be purchased through the CHSW website or online Lottery platform by debit card payment only. Please note, in line with the Gambling Commission Regulations credit cards cannot be used for payment and will be rejected
  • The purchaser of CHSW Lottery gift vouchers agrees to provide their personal and payment details to complete the purchase of CHSW Lottery gift vouchers.
  • The purchaser of CHSW Lottery gift vouchers will need to choose the number of weekly lottery tickets and the number of weekly draws to be entered in.
  • There is a maximum purchase of five (5) ticket numbers per weekly draw
  • CHSW Lottery gift vouchers are valid for [number] months from the date of purchase and can not be extended. After this date CHSW will treat the voucher payment as a donation
  • CHSW Lottery gift vouchers are non-transferable. No cash alternatives or refunds will be given.
  • CHSW lottery gift vouchers are issued as an e-voucher with an option to print and/or email to the purchaser or the recipient
  • CHSW Lottery gift vouchers can be redeemed through the CHSW website or online Lottery platform. To redeem a voucher, personal information including date of birth, title, first and last name, email address, postal address including postcode will need to be provided
  • Those who are self-excluded from the CHSW Lottery and CHSW Raffles are not eligible to redeem CHSW Lottery gift vouchers
  • By redeeming a CHSW Lottery gift voucher, the player agrees to receive communication regarding their lottery plays and are bound by these CHSW Lottery terms and conditionsalso available from the CHSW Lottery, 01271 313 311.

14. CHSW Staff and their families are permitted to enter the CHSW Lottery. CHSW Directors as well as CHSW staff and employees of service providers who are directly involved with the administration of the Lottery are not eligible to enter

15. Failure to comply with any of these rules may result in disqualification. CHSW reserve the right not to accept an application and, without giving any reason or notice, may decline an application, cancel an existing regular play subscription or terminate or suspend the CHSW Lottery

16. It is the players responsibility to notify CHSW of any change of address or other personal detail deemed necessary.

17. If CHSW Lottery become aware that a player has moved from the address held on the database, such as returned mail marked gone away, and is then unable to obtain new details, after 6 months, any returned cheques will be treated as a donation

18. CHSW cannot accept liability for the loss or delays in or theft of any communication sent by post, email and fax, or for any delays in the banking system

19. Cancellations

• • Players can cancel at any time, any cancellations received after 5pm on a Thursday may not be actioned until after the weekly draw
  • Cancellations must be notified to CHSW Lottery by telephone 01271 313 311, email lottery@chsw.org.uk or by completing the lottery enquiry form on the CHSW website. If payment is by direct debit or standing order, it is the player's responsibility to cancel this with their bank. Where payment continues to be received, it will be treated as a donation unless an alternative instruction is received
  • If a player cancels with credit on their account, the lottery ticket(s) will remain in the weekly draw until the last round £1 has been played. Unless an alternative instruction is received
  • Upon cancellation, any pence credit less than £1 will be treated as a donation

20. Deceased players

• • Following notification that a player is deceased, the lottery ticket(s) will remain in the weekly draw until the last round £1 has been played. Any winnings will be made out to the 'Executors of'
  • CHSW Lottery will accept instructions from next of kin to transfer the lottery number(s) into their name and can play in memory of the deceased player. Proof of status may be required
  • CHSW Lottery will accept instructions from the Executors to transfer the lottery ticket(s) into a new name and can play in memory of the deceased player once the last round £1 has been played
  • If payments are made by standing order, the next of kin or Executor must cancel the instruction with the bank as CHSW is unable to do this. Where payment continues to be received, it will be treated as a donation unless an alternative instruction is received

21. The CHSW Lottery uses lottery software licenced and regulated by the gambling commission. Players receive a unique randomly selected draw number(s) created by this software. All lottery numbers paid in advance are entered into a computerised randomly selected weekly draw which normally takes place every Friday

22. CHSW cannot accept liability for any technical failure or event which may affect the CHSW Lottery in any way; in any such event or error, howsoever caused, CHSW reserves the right to administer the CHSW Lottery as though the event or error had not occurred. Where CHSW deems it appropriate and/or feasible it will notify entrants of the error

23. CHSW’s decision in all matters relating to the CHSW Lottery is final. No correspondence will be entered into

24. In accordance with Gambling Commission Regulations, all lottery ticket purchase funds for future lottery draws are held in an account separate from the Charity’s other banking facilities to ensure that these funds are protected in the event of insolvency.

25. CHSW is committed to Social Responsibility, and ensuring the CHSW Lottery encourages fair and open play. BeGambleAware® is administered and funded by an independent charity GambleAware®, it provides confidential support and counselling to people aged 18 years or over affected by gambling. Visit BeGambleAware® or telephone 0808 8020 133 (local call rate from the UK).

26. To support those who notify CHSW that they have a gambling problem, there is a self-exclusion procedure. Those who are self-excluded will not receive any information about the CHSW Lottery will not be entered in any lottery promoted by CHSW. A copy of the self-exclusion form is available on the CHSW website or from the CHSW Lottery office at Little Bridge House, 01271 313 311.

27. All complaints and disputes will be dealt with in accordance with the Complaints Policy, a copy of which is available on the CHSW website or from the CHSW Lottery office at Little Bridge House, 01271 313 311. In the event a dispute cannot be resolved then it can be referred to Alternative Dispute Resolution (ADR). As a member of the Hospice Lotteries Association this will be The Independent Betting Adjudication Service (IBAS), contact details are 020 7347 5883.

28. The CHSW Lottery is licensed and regulated in Great Britain by the Gambling Commission under account number 4991. CHSW is a member of the Lotteries Council and the Hospice Lotteries Association, who both make a financial contribution on behalf of their members towards GambleAware® whose mission is to keep people safe from gambling harms.

29. The CHSW Lottery is promoted by Children’s Hospice South West (Registered Charity No 1003314), Little Bridge House, Redlands Road, Fremington, Barnstaple, Devon EX31 2PZ, 01271 313 311. Responsible person: Stephanie Charles.

30. CHSW has the right to change or update these terms and conditions to reflect changes in legislation or at their discretion.

31. The Promoter's decisions made according to the terms and conditions shall be binding once made.

32. Please note, in line with the Gambling Commission Regulations credit cards cannot be used for payment and will be rejected.

33. Data protection - for more information please read the CHSW Privacy Policy and the Sterling Privacy Policy (online Lottery platform).

34. The CHSW Lottery terms and conditions on the CHSW website supersede all previous versions, including terms and conditions on printed materials; the website terms and conditions should therefore be checked regularly.

These terms and conditions were updated August 2023.