1. The cost of each CHSW Raise a smile Lottery (CHSW Lottery) ticket is £2. Tickets may be purchased on either a regular play basis or a one-off play basis. All lottery sales are final and non-refundable

2. A monthly regular play subscription costs £8.68 per ticket. The CHSW lottery is a weekly draw with 52 draws per year, and at £2 per ticket this totals £104 annually. Dividing £104 by 12 months gives equal monthly payments of £8.68

3. There is a maximum purchase of 5 ticket numbers per weekly draw for subscription entries and 5 ticket numbers for one-off play entries.

4. CHSW Lottery tickets can be purchased through the CHSW website (chsw.org.uk) or online Lottery platform by regular Direct Debit only. One-off play tickets are available from CHSW Charity Shops. One-off play tickets purchased after Thursday 5pm will be entered in the following week's draw

5. Tickets bought in CHSW shops will be provided in the form of a till receipt at the point of purchase. It is the Player’s responsibility to check at the point of purchase that the information on the ticket is readable and to request a replacement if it is not. The Player is required to keep tickets and receipts safe and in good condition. CHSW cannot reissue tickets once the Player has left the till. Players will require their ticket to claim a prize for a ticket bought in a CHSW shop.

6. Only persons aged 18 years or over and resident in Great Britain (England, Scotland or Wales) are eligible to enter the CHSW Lottery.

7. Entries sold to, bought by or on behalf of a person under the age of 18 will be exempt from the CHSW lottery and the cost of lottery tickets purchased will be returned in accordance with Gambling Commission regulations

8. CHSW may carry out appropriate searches to verify the age of ticket holders should there be any doubt

9. Lottery ticket numbers are drawn randomly, once a number is drawn it is removed from the draw, therefore it is not possible for 1 number to win more than 1 prize. Prizes are allocated in the order of prize value. Prizes are non-transferable. No prize alternatives or interest paid

10. There are 34 guaranteed weekly prizes of varying amounts, including cash prizes and bonus draw entries, as detailed below:

• 1 x £1000
• 1 x £100
• 2 x £25
• 5 x £10
• 5 x £5
• 20 x Bonus Draw Entries

There is also a Bonus Rollover prize which starts at £200 and if the prize is not won it rolls over by £200 each week until it reaches £10,000 when it is guaranteed that week.

11. If a Bonus Draw Entry is won as a prize on a subscription entry, all entries will be included in the following week’s lottery draw under new, unique one-off ticket numbers. These ticket numbers will be communicated to the member by post or email. In this case, the cost of all Bonus Draw Entries will be covered by CHSW at the same rate as standard tickets in that draw.

12. For one-off play tickets that win a Bonus Draw Entry, we are unable to issue the entry as we do not capture player details for these tickets. Instead, a £2 cash alternative will be provided, following the prize-claim process outlined in clause 17.

13. For regular subscription players, Bonus Draw Entries are non-transferable and cannot be exchanged for cash or cash equivalents.

14. Weekly winning numbers are published on the CHSW website and online Lottery platform. The results for the previous week’s draw are also displayed in all of our charity shops. They are also available from CHSW Lottery, 01271 313 311

15. Subscription play winners will be notified by their preferred method of contact. Cheques will only be issued to the names and addresses held on the database and must be redeemed within 6 months of the cheque date, after which CHSW will treat the prize as a donation

16. One-off play ticket winners must complete the claim form on the CHSW website (chsw.org.uk) or contact the CHSW Lottery Team on 01271 313 311 where their tickets and details will be verified. (see clause 9). Once verified a cheque is sent by post. Winners must verify their details and claim their prize within 6 months of the draw date, after which CHSW will treat the prize as a donation

17. CHSW Staff and their families are permitted to enter the CHSW Lottery. CHSW Directors, Responsible Persons named on CHSW lottery licences, CHSW staff and employees of service providers who are directly involved with the administration of the Lottery are not eligible to enter.

18. Failure to comply with any of these rules may result in disqualification. CHSW reserve the right not to accept an application and, without giving any reason or notice, may decline an application, cancel an existing regular play subscription or terminate or suspend the CHSW Lottery

19. It is the players responsibility to notify CHSW of any change of address or other personal details.

20. If CHSW become aware that a player has moved from the address held on the database, such as returned mail marked gone away, and is then unable to obtain new details, after 6 months, any returned cheques will be treated as a donation

21. CHSW cannot accept liability for the loss or delays in or theft of any communication sent by post, email and fax, or for any delays in the banking system

22. Cancellations

• Players can cancel at any time, any cancellations received after 5pm on a Thursday may not be actioned until after the weekly draw
• Cancellations must be notified to CHSW Lottery by telephone 01271 313 311, email lottery@chsw.org.uk or by completing the lottery enquiry form on the CHSW website. If payment is by direct debit or standing order, it is the player's responsibility to cancel this with their bank. Where payment continues to be received, it will be treated as a donation unless an alternative instruction is received
• If a player cancels with credit on their account, the lottery ticket(s) will remain in the weekly draw until the last round £2 has been played. Unless an alternative instruction is received
• Upon cancellation, any credit less than £2 will be treated as a donation

23. Deceased players

• Following notification that a player is deceased, the lottery ticket(s) will remain in the weekly draw until the last round £2 has been played. Any winnings will be made out to the 'Executors of'
• CHSW Lottery will accept instructions from next of kin to transfer the lottery number(s) into their name and can play in memory of the deceased player. Proof of status will be required
• CHSW Lottery will accept instructions from the Executors to transfer the lottery ticket(s) into a new name and can play in memory of the deceased player once the last round £2 has been played
• If payments are made by standing order, the next of kin or Executor must cancel the instruction with the bank as CHSW is unable to do this. Where payment continues to be received, it will be treated as a donation unless an alternative instruction is received

24. The CHSW Lottery makes use of a random number generator that has been certified by a Gambling Commission approved test house.

25. Players receive a unique randomly selected draw number(s). All lottery numbers paid in advance are entered into a computerised randomly selected weekly draw which normally takes place every Friday at the offices of our external lottery manager, Sterling Management Centre Limited.

26. CHSW cannot accept liability for any technical failure or event which may affect the CHSW Lottery in any way; in any such event or error, howsoever caused, CHSW reserves the right to administer the CHSW Lottery as though the event or error had not occurred. Where appropriate entrants will be notified of the error.

27. In accordance with Gambling Commission Regulations, all lottery ticket purchase funds for future lottery draws are held in an account separate from the Charity’s other banking facilities to ensure that these funds are protected in the event of insolvency.

28. CHSW is committed to Social Responsibility, and ensuring CHSW Lottery encourage fair and open play. GambleAware is administered and funded by an independent charity GambleAware®, it provides confidential support and counselling to people aged 18 years or over affected by gambling. Visit GambleAware or telephone 0808 8020 133 (local call rate from the UK)

29. To support those who notify CHSW that they have a gambling problem there is a self-exclusion procedure. Those who are self-excluded will not receive any information about the CHSW Lottery and will not be entered in any lottery promoted by CHSW. A copy of the self-exclusion form is available on the CHSW website or from the CHSW Lottery office at Little Bridge House, 01271 313 311

30. All complaints and disputes will be dealt with in accordance with the Complaints Policy, a copy of which is available on the CHSW website or from the CHSW Lottery office at Little Bridge House, 01271 313 311. In the event a dispute cannot be resolved then it can be referred to Alternative Dispute Resolution (ADR). As a member of the Hospice Lotteries Association this will be The Independent Betting Adjudication Service (IBAS), contact details are 020 7347 5883

31. CHSW has the right to change or update these terms and conditions to reflect changes in legislation or at their discretion.

32. The Promoter's decisions made according to the terms and conditions shall be binding once made.

33. The CHSW Lottery is promoted by Children’s Hospice South West (Registered Charity No. 1003314), Little Bridge House, Redlands Road, Fremington, Barnstaple, Devon EX31 2PZ, 01271 313 311, lottery@chsw.org.uk. Responsible persons: Paul Courtney and Jacqueline Southon.

34. CHSW has the right to change or update these terms and conditions to reflect changes in legislation or at their discretion. Any material changes will be published on our website no less than 28 days prior to the changes coming into effect.

35. The Promoter's decisions made according to the terms and conditions shall be binding once made.

36. Data protection - for more information please read the CHSW Privacy Policy (www.chsw.org.uk/privacy) and the Sterling Privacy Policy (online Lottery platform)

37. The CHSW Lottery terms and conditions on the CHSW website supersede all previous versions, including terms and conditions on printed materials; the website terms and conditions should therefore be checked regularly.